RETURN POLICY
RETURN POLICY
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WE ONLY OFFER IN-STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
Return Policy:
We really hope you love your items you ordered, but just in case you aren’t happy with something here is everything you need to know about returning!
- Please enclose original receipt when sending your return so we can locate your order more efficiently. Please include notes as to why styles are being returned.
- Please note: Orders CANNOT be changed, modified, or canceled after checkout!
- Damages must be reported within 3 days of receiving merchandise or cannot be returned.
- Returns must be received within 14 days from the delivery date in order to receive store credit.
- No returns/ exchanges will be accepted after 14 days. If we decide to allow a return outside of our general return policy a $6 restocking fee will be applied to each item. Please note that any return refused by us will be returned to you at your expense. Thank you for understanding.
- Items must be UNWORN, WITH TAGS ATTACHED and UNWASHED. We reserve the right to refuse or give partial refunds based on the condition of the item.
- Items that appear to be worn, have stains, pet hairs or have odor (cigarette smoke, deodorant, etc.) will NOT be accepted.
- All returns are processed within 2-3 business days. Store credit will be sent via email.
- The customer is responsible for all return shipping costs. We do recommend using a shipping method that provides a tracking number for your reference.
- If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, we will send you an email. Once you receive the email you will be responsible to call and pay a $6 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. If you have not called after 14 days the items will then be donated to charity.
Final Sale:
- Discount codes of 35% or more will be final sale and cannot be returned back to us.
- All clearance (including “deal of the day”), sale items, flash sale items, promotions, holiday-themed, Black Friday purchases, clearance, accessories, special occasions, pre-orders, intimate apparel (includes but is not limited to: bralette, half cami, bodysuits, leggings, sticky bra, swimsuits and sports bra), grab bags and accessories are FINAL SALE.
Miscellaneous Information:
- At this time our systems do not allow us to accept any gift cards purchased in the Apricot Lane Boutique brick and mortar stores. We apologize in advance for any inconveniences this may cause!
- Only one coupon code is valid per order.
- Due to an unforeseen event, the item you ordered may have become out of stock and no longer available. In the event that happens you will receive a full refund along with a refund notification.
- If you have any additional questions that may not be listed feel free to give us a call! Our store is open Monday-Friday 10AM- 6PM CST. Please call (931)919-2630 or email us clarksville@apricotlaneusa.com